Got a question, hit a problem or thought of an idea? Write to us. Support is by email, and we will never ask you to show us your dates or a sneak peek: we don't need to, and sneak peeks are something we can't see anyway.
How we can help you faster
To sort your case out first time, include in your email:
- your system (Android or iPhone) and the app version, shown at the bottom of Settings, under About (Settings opens from the gear at the top of each tab);
- what you were doing and what happened;
- if you can, a screenshot of the screen where it happened. We never need the content of a sneak peek to help.
Quick answers
What happens to a sneak peek
It carries when the date is and each idea's title, never the details, plus any photos you add, without their location data. It's sealed on your phone to your partner's key, opens only on their phone and disappears once seen. If it expires before it's opened, it can still be opened with a one-off purchase, priced by the store, until the server deletes it 10 days after it was sent.
My dates don't show up on another phone
Dates, people and answers are stored only on the phone where you created them and are not synced. If you change phones, they stay on the old one. Your account and profile come with you when you sign in with the same account.
The weekly idea
If you're in a relationship, a new idea is waiting for the two of you every Monday, free. If you pair your phones, you both see the same idea. After the date, tap We did this date to mark it done. With notifications on, the app reminds you on Thursday evening if you haven't done it yet.
Pairing with your partner
In Spice My Date, under Couple, choose each other from your contacts or by phone number or email.
I want to undo the pairing
Go to Settings → Undo pairing. Either of you can do it alone, without the other's permission. Anything not yet opened disappears at that moment, you are both told, and you're both free to pair again.
Deleting my account
In Profile, open the ⋮ menu and choose Delete account. You'll need to confirm it's you first. The pairing is undone (anything not yet opened is destroyed) and the account is deleted. There is no recovery window. If you only want to clear the phone and keep your account, use Settings → Delete all data: it deletes the sneak peeks and the dates planned on this phone, and your profile stays.
The age check
It appears before you create an account and is asked once. If you pass, your date of birth is kept on your profile. The minimum age to use the app is 17.
Premium, billing and refunds
Subscriptions are managed and billed by the App Store or Google Play. To cancel renewal, change plan or ask for a refund, use that store's subscription settings. One subscription covers you both, on the dates you plan together, while you're paired, and it stays tied to the store account of whoever bought it. Details in the Terms & Conditions.
Premium from my partner
If your partner has Premium, you get the same on the dates you plan together, while you're paired, and the app shows Premium from with their name. For your other dates you can subscribe yourself. If you undo the pairing or the subscription ends, it stops applying.
Restoring a purchase
Changed phones or reinstalled? Open the Premium screen, from your Profile or the top of Settings, and tap Restore purchases using the same store account (Apple ID or Google) you bought with.
Blocking or reporting
On the screen where you open a sneak peek, use the sender's menu to Block or Report. A block stops that person from sending you anything, server-side too. To unblock, go to Settings → Blocked people. If you are in danger, contact the authorities in your country.
Privacy and your data
Your dates stay on your phone, and sneak peeks are sealed before they leave it, so we can't read them. It's all explained in the Privacy Policy.
Still got questions?
See the FAQ or write to us at info@spicemydate.app. We read every message.